FAQ

Frequently Asked Questions (FAQ) – Panda Seller

General Questions

❓ What is Panda Seller?

Panda Seller is an online store specializing in high-quality tech and travel gadgets. We source our products from trusted suppliers and deliver them straight to your door, making shopping easy and affordable.

🚀 How does Panda Seller work?

We operate as a dropshipping store, which means we don’t hold inventory. When you place an order, we work with our suppliers to ship it directly to you. This allows us to offer a wide range of products at competitive prices.

Orders & Shipping

📦 Where do you ship to?

We offer worldwide shipping! No matter where you are, we strive to get your order to you as quickly as possible.

⏳ How long does shipping take?

Shipping times vary based on your location:

  • USA & Canada: 7-15 business days
  • Europe: 10-20 business days
  • Asia & Australia: 10-25 business days
  • Rest of the World: 15-30 business days

🌍 Do you offer free shipping?

Yes! We provide free shipping on all orders unless stated otherwise.

🛑 Can I cancel or modify my order after placing it?

We process orders quickly, so if you need to cancel or make changes, please contact us within 12 hours of placing your order. After this time, we may not be able to make changes.

📦 How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our [Order Tracking Page].

💰 Will I have to pay customs or import taxes?

Depending on your country, customs fees may apply. These charges are the buyer’s responsibility, so please check with your local customs office before ordering.

Products & Warranty

🎒 What kind of products do you sell?

We specialize in:

  • Smart travel gadgets (portable chargers, travel adapters, etc.)
  • Wireless tech accessories (earbuds, smartwatches, etc.)
  • Compact and multifunctional gadgets for travelers and digital nomads

✅ Do your products come with a warranty?

Yes! All our products come with a 30-day warranty for any defects or issues. If you receive a faulty item, we’ll replace it or issue a refund.

Returns & Refunds

🔄 What is your return policy?

We offer a 30-day money-back guarantee on all products. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Items must be unused and in their original packaging.

💸 How do I request a refund?

To start a refund or return, please contact us at [support@pandaseller.com] with your order number and reason for the return.

🚚 Who covers return shipping costs?

If the return is due to a defect or mistake on our part, we cover the return shipping. Otherwise, the customer is responsible for return shipping fees.

Payments & Security

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

🔒 Is my payment information secure?

Yes! Our site is fully encrypted and follows industry-leading security standards to protect your personal and payment information.

Contact & Support

📧 How can I contact customer support?

You can reach us via:

⏰ What are your customer support hours?

Our team is available Monday – Friday, 9 AM – 6 PM (PST). We strive to respond to all inquiries within 24 hours.

Still have questions? Contact us anytime! We’re here to help. 😊🐼